Returns & Exchanges
At ABYSS Headphones, we strive for absolute sonic perfection and want you to be completely satisfied with your high-fidelity experience. If your purchase does not meet your expectations, you may return or exchange your equipment within 14 days of delivery.
Initiate a Return Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the headphones and all original accessories, cables, and documentation back into the original ABYSS luxury packaging to ensure safe transit.
Shipping and Insurance
Affix the provided shipping label and ensure the package is insured for its full value, as ABYSS is not responsible for items damaged or lost during return transit.
Inspection and Refund
Once our technicians verify the equipment is in mint condition, we will process your refund to the original payment method, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing