Frequently Asked Questions
Everything you need to know about the world's finest high-resolution headphones.
What makes ABYSS headphones different from other brands?
ABYSS headphones utilize proprietary thin-film planar magnetic transducers and high-quality materials like aircraft-grade aluminum to provide a level of resolution, speed, and impact that mimics a live performance.
Do you offer international shipping?
Yes, we ship our products worldwide via premium couriers. Please note that international orders may be subject to local import duties and taxes depending on your country's regulations.
What kind of amplifier do I need for ABYSS headphones?
To experience the full potential of our headphones, we recommend a high-quality dedicated headphone amplifier with sufficient power output, as our planar drivers benefit significantly from clean, high-current amplification.
What is your return policy?
We offer a 14-day return window for products in like-new condition with all original packaging. A restocking fee may apply, and shipping costs are non-refundable.
Do my headphones come with a warranty?
Yes, all ABYSS headphones come with a 2-year private-use warranty that covers any defects in materials or workmanship. This can be extended to 3 years by registering your product on our website.
Are the ear pads replaceable?
Yes, our ear pads are magnetically attached or specifically fitted for easy replacement. We offer genuine replacement pads on our website to ensure your headphones always feel and sound like new.